1. Contract management |
Account creation, reservation of coaching sessions, assistance, etc. | This processing is necessary for the execution of the contract concluded between you and Gamers Room. | Duration of the contractual relationship between you and Gamers Room (as long as you have an active account on GamerCoach) |
Accounting and tax obligations, etc. | This processing is necessary in order to comply with a legal obligation to which we are subject. | In the form of an intermediate archive, for the legal retention period (10 years in accounting matters, 6 years in tax matters) |
To ensure compliance with our general terms and conditions of use, fight against fraud | This treatment is necessary in the pursuit of our interest legitimate for the defence of our rights and those of our users. | Duration of the contractual relationship between you and Gamers Room (as long as you have an active account on GamerCoach) |
Management of pre-litigation and litigation | This treatment is necessary in the pursuit of our interest legitimate for the establishment proof of a right or of a contract, and the defence of our rights. | Duration of the limitation period, generally 5 years |
2. Prospecting operations |
Commercial prospecting by channel electronics | This treatment is necessary in the pursuit of our interest legitimate to make us to know and develop our activity. However, where this is required, we will ask you for your consent. | Until the withdrawal of consent (the cif applicable), or 3 years from the end of the business relationship, if you are a customer, or the collection of your data or the last contact emanating from you, if you are a prospect |
Tracking of user navigation to advertise on other Websites | This processing is carried out with your consent. | 13 months maximum |
3. Customer Relationship Management |
Management of people's opinions on our services, surveys of satisfaction, etc. | This treatment is necessary in pursuit of our legitimate interest in order to improve our products and services by taking into account customer feedback. | 1 year |
4. Management of commercial activity |
Commercial statistics, studies, surveys, etc. | This treatment is necessary in pursuit of our legitimate interest in order to improve our process and our commercial performance. | 1 year |
5. Human rights management |
Management of requests to exercise rights | This treatment is necessary compliance with a legal obligation to which we are subject. | The time required to respond to your request is 1 year |
Management of an opposition list | This treatment is necessary to the pursuit of our legitimate interest in respecting your wishes regarding the processing of your data. | 3 years from the exercise of your right |